Refund & Cancellation Policy

1Overview

We want you to be happy with your FLUNTZ course. This Refund Policy explains when you can get a refund, how to request one and how long it takes. It applies to all courses bought on [website URL], including Levels 1–4 and IELTS & CELPIP training.

2When you can get a refund

You can request a full refund if both of these apply:

• You ask within [7] days of your payment date, and
• You have attended no more than [2] live sessions or completed no more than [10]% of the course.

[Decide whether a processing fee will be deducted, and state it here.]

3When refunds are not available

• Requests made after the refund window has closed.
• Courses where more than the allowed sessions or content have been used.
• Courses where an e-certificate has already been issued.
• Access suspended because of a breach of our Terms & Conditions.
• Discounted or promotional enrolments marked as non-refundable at the time of purchase.

4Switching to a different course

If you've chosen the wrong level, you can switch to another FLUNTZ course within [14] days of enrolment instead of asking for a refund. If the new course costs more, you pay the difference. If it costs less, [we refund the difference / it is credited to your account].

5Failed, pending or duplicate payments

If money was deducted but your enrolment was not confirmed, or you were charged twice, contact us with your Order ID. After we verify the transaction with our payment partner, the extra amount will be refunded in full. Some failed payments are reversed automatically by your bank.

6How refunds are paid

Approved refunds are made to the original payment method (UPI, card, net banking or wallet) within [5–7] working days of approval. Your bank may take a few extra days to show the amount in your account.

7If FLUNTZ cancels a course

If we are unable to deliver a course you have paid for, we will offer you a different course or a [full / proportionate] refund for the part you have not received.

8Changes to this policy

We may update this Refund Policy from time to time. Refund requests are handled under the version that was in place on the date you paid.