Legal

Privacy Policy

How FLUNTZ collects, uses and protects your personal information when you visit our website, enrol in a course or contact us.

Last updated: [Date]

Applies to the FLUNTZ website, courses & payments

1Who we are

FLUNTZ – Online English Hub ("FLUNTZ", "we", "us") provides online English courses, IELTS & CELPIP training, micro lessons and trainer support through [website URL] and related channels such as WhatsApp, phone and email.

This Privacy Policy explains what personal data we collect, how we use it, who we share it with and the choices you have. By using our website or enrolling in a course, you agree to the practices described here.

2Information we collect

Information you give us:

Contact details – your name, email address, phone / WhatsApp number and city.
Learning details – the course you choose, your current English level, preferred learning time and goals you share with us.
Communication – messages, call notes and feedback you send us.

Payment information: payments are processed by our payment partner, Razorpay. We receive the transaction ID, amount and payment status, but we do not see or store your full card, UPI PIN or bank login details.

Learning data: your progress, attendance, assessments, mock test results and certificates. [Mention if live sessions are recorded.]

Technical data: device type, browser, IP address and pages visited, collected through cookies and similar tools.

3How we use your information

To enrol you, deliver your course and give you access to micro lessons and call support.
To schedule sessions and contact you by phone, WhatsApp or email about your course.
To process payments, issue receipts and handle refunds.
To track your progress and issue your e-certificate.
To answer your questions and provide support.
To improve our courses and website.
To send you updates and offers – only where you have agreed, and you can opt out at any time.
To meet our legal, tax and accounting obligations.

5Cookies

We use essential cookies to make the website and checkout work, and analytics cookies to understand how visitors use the site. You can control or delete cookies in your browser settings. Blocking essential cookies may stop some features from working.

6How long we keep your data

We keep your information for as long as your account is active and you have access to your course, including lifetime access to micro lessons. Payment and invoice records are kept for the period required by Indian tax and accounting laws. When data is no longer needed, we delete or anonymise it within [retention period].

7How we protect your data

We use reasonable technical and organisational safeguards, including encrypted (HTTPS) connections and access controls. Payments are handled by a PCI-DSS compliant payment gateway. No online system is completely secure, so please keep your login details private.

8Your rights and choices

Subject to applicable Indian law, including the Digital Personal Data Protection Act, 2023, you can:

Ask for a summary of the personal data we hold about you.
Correct or update inaccurate information.
Ask us to delete your data, where we are not required to keep it.
Withdraw your consent, including for WhatsApp or email marketing.

To make a request, contact us using the details below. We will respond within [number] days.

9Children's privacy

If a learner is under 18, a parent or guardian must enrol them and agree to this policy on their behalf.

10Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top shows when it was last changed. For important changes, we will notify enrolled learners by email or WhatsApp.

11Grievance Officer

If you have a concern about how your data is handled, please contact our Grievance Officer:

Name: [Grievance Officer name] · Email: [email] · Address: [registered business address]

We will acknowledge your complaint within [number] days.